By: infotechalive January 11, 2021
Technology would determine the Future of Work and Role of Technology
The year 2020 brought about such unprecedented circumstances which could never be imagined by anybody ever! Digital platform took us over like never before. Businesses have restructured themselves to fit the need of the hour.
After what passed off, businesses will be always ready for newer challenges and they won’t be deterred easily. Digital transformation has made the lives much more convenient. Businesses would gradually start depending more and more on technology to grow.
Data and tools of artificial intelligence (AI) would be indispensible in revolutionizing the way companies provide the customer experience. So, let us have a look at events of the last year:
Digital – First Customer Experience
We got a live demo so as to how easily can customers translate into the digital world. Be it for connecting with their loved ones or for shopping essential items and lot more. With the ease of doing activities, customers have realized the convenience of online transactions. Demand for retail and consumer goods would see a sharp rise and the use of AI technologies would also come in handy for scheduling appointments or for customer feedback. Bots would become an integral part of business strategies.
Work – from – Anywhere Concept
Although it would be a huge cross – functional effort when some people would return to their workplaces and others would continue with their work from home. The entire way of operations of a business has changed. New HR packages and other technical roles would be created which would help in generating profits for the businesses while keeping the safety of employees in mind.
Businesses to Heal the World Now
We have just walked past a major health crisis which has taken its toll on the economy and the climate too. The way businesses would incorporate technology in taking care of all these aspects, would be crucial to bring about a positive change in the environment.
So, what we can say is that technology is the way forward after the Covid scare and only time would see how the world heals from the shock. Keep following our blogs to know more about Role of Technology .
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